Frequently Asked Questions
Everything you need to know about bringing PINCH into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for select large-scale furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on unused home decor and accessories within 30 days of delivery. Items must be in their original packaging to be eligible for a full refund.
Are PINCH products covered by a warranty?
All PINCH furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Can I request fabric swatches before making a purchase?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture are perfect for your space.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.